24/7 Available on Whatsapp: +1 (689) 256-7009 24/7 Available on Whatsapp: +1 (689) 256-7009
How do i install and Activate my Tripcel eSim on my Phone?
Before You Begin: eSIM Basics
Make sure your phone is compatible with eSIM and unlocked. Here's what you need to do:
Check if your phone is on our list of compatible models.
Confirm if your phone is unlocked using the guide in this manual.
Ensure a stable internet connection via Wi-Fi or your local carrier during installation.
Setting Up Your eSIM on iPhone: Quick Guide
Navigate to Settings > Mobile Data > Add Data Plan.
If you don't see these options, refer to our phone-specific guides for help.
an the QR Code: Open your camera and scan the QR code from the email after eSIM purchase. Contact customer support if you face any issues.
Start the Download: After scanning, download the eSIM to your phone. Confirm when prompted.
Name Your Data Plan: Personalize your plans by naming the eSIM; we recommend calling it Tripcel.
Data Only Setup: Choose "data only" for the new plan, keeping your original SIM for calls and texts.
Activate Mobile Data and Roaming: Enable both mobile data and data roaming in your phone's settings to activate your plan.
What should I do if I’ve deleted or lost the QR code for my eSIM?
If you've misplaced your QR code, don't worry. Reach out to our support team, and they'll assist you in retrieving the neccessary information for a smooth eSIM setup.
Does Tripcel Mobile log my location?
No, we prioritize your privacy. Tripcel does not record your device's location. Our records only include the time, data consumption (in megabytes), and cellular provider of each data connection, as required by law
What if my device is not eSIM compatible?
If your device is not on the eSIM Compactibility List, unfortunately. Tripcel Mobile data plans cannot be used. At the moment, physical SIM cards are not offered.
Can I add multiple data plans to an eSIM?
With one Tripcel Mobile eSIM, you can add data plans in various countries or regions. While data plans have expiration dates, the eSIM itself remains valid until removed from your device.
When should I set up my Tripcel eSIM?
Set up your Tripcel eSIM before your travels to ensure seamless connectivity upon arrival. We recommend activating it in advance to avoid any last-minute hassles.
My QR code isn’t working. What should I do?
If you encounter issues with your QR code, contact our support team for prompt assistance. We're here to ensure you have a trouble-free eSIM activation process.
What happens if I use up my Tripcel data or exhaust the days of validity?
If you deplete your data or reach the end of the validity period, you can easily top up your plan through your Tripcel account. Stay connected without interruption by managing your data usage effectively.
Can I use my SIM card and Tripcel eSIM at the same time?
Yes, you can! Installing an eSIM does not replace your existing phone plan. You have the flexibility to use both your SIM card and Tripcel eSIM simultaneously, offering convenience and connectivity options.
Is my phone “unlocked” and able to use Tripcel eSIMs?
Ensure your phone is unlocked and compatible with eSIMs. Check our eSIM Compatibility List to verify if your device is ready for Tripcel eSIM activation.
Who can see my Internet browsing activity?
Your browsing activity is completely private. We only record the time, data consumption (in megabytes), and cellular provider for each data connection, respecting your confidentiality.
Does my Tripcel eSIM replace my phone plan?
Installing an eSIM doesn't replace your existing phone plan but adds a new secondary data plan. You have the flexibility to enable or disable each plan at your convenience or use multiple plans simultaneously.
How do upgrades and plan changes work?
With one Tripcel Mobile eSIM, you can add data plans in various countries or regions. While data plans have expiration dates, the eSIM itself remains valid until removed from your device.